Table of Contents
Foreword
Preface
Introduction
Chapter 1 – What is a “Client-Centered System”?
Chapter 2 – The Current Traditional Model; Is it Necessary and Sufficient?
Chapter 3 – Client-Centeredness in Public Service vs. Private Practice
Chapter 4 – Keeping Healthy People Healthy
Chapter 5 - Early Intervention to Prevent Illness
Chapter 6 – Helping Clients Contact the System Easily
Chapter 7 – Helping Clients Get into the System Conveniently
Chapter 8 – Helping Clients Get into the System Quickly
Chapter 9 – Giving Clients a Positive Experience Inside the System
Chapter 10 – Keeping Clients from ‘Falling Through the Cracks’ – Interagency Collaboration
Chapter 11 – Treating the ‘Whole’ Client - Integration of Addiction Services and Mental Health Services
Chapter 12 - Developing a Client-Centered Leadership Team
Chapter 13 - The Making of Client-Centered Services; Case Examples
Chapter 14 – Conclusions
References
Acknowledgements
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